Appearance
Overview
The Overview is the page you land on after signing in. It answers two questions on one screen: does anything need me? and is stock flowing to every marketplace? What needs a person comes first, each problem with its fix right on the row. Use it for the daily check and whenever you want to know if all is well. Press G then H to come back to it from anywhere.
Everything on the page updates live: the server pushes each change to your screen as it happens, so you never need to reload (see Live updates).
The page at a glance
From top to bottom:
- Overview, with a line under it: how many accounts and offers there are, for example 7 accounts · 13,215 offers.
- Updated — when the figures on screen were last read; hover over it for the exact time.
- Legend — what every account status and offer status means, and what to do about it (see Legends and tooltips).
- Read PIM now — asks Stock Sync to read the PIM right away instead of waiting for the next reading (every 15 minutes). Operators only.
- The five tiles — Offers in sync, Waiting to send, Needs a fix, Orders to check and PIM data. Each one opens the list behind its number.
- Needs your attention — your to-do list, most urgent first, with the fix on each row.
- Happening now — the newest events across every account, as they happen.
- Accounts — one line per account, the ones that need a look first.
- Throughput — stock sent per hour or per day.
- Offer health — every offer by where it stands.
There is no New account button here any more: accounts are created on the Accounts page, with the + beside Accounts in the sidebar, or with Ctrl K (see Search or jump to).
The five tiles
Each tile has a label, a big number, a line of context and a coloured icon. The whole tile is a link: click it to open the list behind the number, already filtered. Hover the (i) beside a label for what the number counts.
| Tile | What the big number is | Colour | Click opens |
|---|---|---|---|
| Offers in sync | Linked offers whose number the marketplace shows, as a share of all linked offers, across the accounts that are not paused. The line under it gives both counts, for example 10,454 of 11,253 linked offers; No linked offers yet before there are any. | Green from 99 %, amber from 90 %, red below | Offers filtered to In sync |
| Waiting to send | Stock updates the marketplace has not applied yet: Waiting to send, plus Sent, awaiting confirmation (ABOUT YOU only). The line says Going out within seconds, Nothing waiting to be sent, or N held: the account can't send when some belong to accounts in Preview or suspended. | Grey normally; amber when some are held | Offers on the Waiting view |
| Needs a fix | Offers a person has to act on: Failed, Rejected and Orphaned. Each offer is counted once. The line splits them, for example 63 failed · 23 rejected · 20 orphaned, or says Nothing failed, rejected or orphaned. Paused accounts are left out, here and in the list it opens — which is why the tile can read 106 while the number beside Offers in the sidebar reads 118: the sidebar counts every account, the paused Fashion Days RO Wh 2 and its 12 included. | Green at 0, red above | Offers on the Needs a fix view |
| Orders to check | Orders in the state Needs attention. The line under it says how many more are on their way to Odoo and the age of the oldest, for example 1 more on their way to Odoo · oldest < 1 min, or No order needs a person. | Amber when an order needs a person, or the oldest has waited an hour | Orders on the Needs attention view |
| PIM data | How long ago the PIM was last read successfully, for example 2 min ago (< 1 min ago right after a reading); Never before the first reading. The line gives the exact time and every 15 min. | Green up to 20 minutes, amber after 20 (one reading missed), red after 35, or when the PIM was never read | Activity → Sync runs |
A few rules behind the numbers:
- Only linked offers count in Offers in sync. Not linked offers are never sent anything, so they cannot be in or out of sync. Orphaned offers do count: they are sent 0.
- Paused accounts are left out of Offers in sync, Waiting to send and Needs a fix, and out of the lists those tiles open: a paused account sends nothing, so its waiting offers say nothing about how the sync is doing. Suspended accounts are counted: their waiting offers are a problem to see. The sidebar's Offers number does count paused accounts, so it can be higher than Needs a fix.
- Held updates are real updates that cannot go out yet: their account is in Preview (nothing is sent until it goes Live) or Suspended (nothing is sent until it is recovered).
Needs your attention
This list is your to-do list. Each row names one kind of problem, gives a short detail, and carries the button that fixes it, so you rarely need to go anywhere else. The number beside the title counts the rows that need a person; when nothing does, the list shows All clear and Nothing needs a hand right now. Rows disappear by themselves once the problem is solved.
The colour of the bar on the left of a row says how urgent it is: red needs a person now, amber is worth a look, blue is for information (an account waiting in Preview).
The rows, most urgent first:
| Row | Colour | The fix on the row |
|---|---|---|
| [account] is suspended, with the marketplace's reason | Red | Edit connection (opens the account's connection settings) and Recover |
| PIM data is out of date (not read for more than 35 minutes) | Red | Read PIM now and View readings |
| [n] outbox messages set aside | Red | Review (opens Activity → Outbox) |
| [n] offers failed on [account] | Red | Retry failed and View |
| [n] offers failed on [n] accounts, with the count per account | Red | Retry all failed and View |
| [n] orders need attention, with their reasons, for example Unknown product 3 · Tax mismatch | Amber | Review orders |
| [n] orders waiting for Odoo, once the oldest has waited an hour | Amber | View orders |
| Documents failed: [n], orders whose documents (ABOUT YOU's delivery document) could not be fetched or sent to Odoo | Amber | View orders (opens Orders filtered to them) |
| [n] orders not moving for a day: No change for 24 weekday hours (Saturday and Sunday do not count). Each says where it is stuck. | Amber | Review orders (opens Orders on Not moving) |
| [account] is degraded, with the reason | Amber | Recover |
| [n] offers rejected by the marketplace, on one account or with the count per account | Amber | View offers |
| [type] failed for [account], for example Sending round failed for Fashion Days BG, or [n] background runs failed | Amber | View runs |
| PIM reading is late (not read for more than 20 minutes) | Amber | Read PIM now and View readings |
| [account] is in Preview, with Going Live would send N stock updates, or [n] accounts are in Preview | Blue | Open account or Open accounts |
How the list stays short with many accounts: every suspended or degraded account has its own row (each needs its own connection fixed), but failed offers, rejected offers, failed runs and accounts in Preview each take one row across all accounts, with the count per account in the detail. With only one account concerned, the row names it and acts on it alone.
Every fix button explains itself: hover over it to read what it does before you click. Recover asks for a confirmation first; Retry failed, Retry all failed and Read PIM now act at once and say what they did in a message at the bottom right. The buttons that change something are an operator's; a viewer sees the links (View, Review, View offers, …) only.
A failed run is listed only while it is the latest run of its kind for that account; any later run of the same kind clears it. At most three are named; Activity → Sync runs has them all.
Messages and what they mean has the exact wording of every row.
Happening now
Beside the to-do list, Happening now shows the newest events across every account, newest on top: stock sent or rejected, orders arriving or needing attention, accounts paused or recovered, background runs finishing. Each line has a coloured dot (green fine, amber worth a look, red a problem), the account's badge and name, who did it when a person did, and how long ago. A line about an offer or an order is a link: it opens that offer or order beside its list.
New lines slide in on top as they happen; the lines already there stay where they are. The heading says Live while changes are pushed to your screen, or Refreshes every 15 seconds when the live connection is off. Open the activity feed → opens the full feed, with filters, on the Activity page.
Accounts
One line per marketplace account, the ones that need a look first: suspended, then those with offers to fix, then those not sending, then the rest. The first eight are shown; Show all N accounts lists the rest and Show fewer folds them again. At the top right, N of M sending with nothing to fix sums it up, and Manage accounts → opens the Accounts page.
| Column | What it shows |
|---|---|
| Account | The account's badge, its name (a link to the account) and the marketplace under it |
| Status | One word: Sending, Preview, Paused or Suspended (see Account status). A suspended or degraded account shows the marketplace's reason under it; one in Preview or Paused reads nothing is sent. Hover for the meaning. |
| In sync | The share of linked offers in sync, and a thin bar split into in sync (green), waiting (amber), needs a fix (red) and not linked (grey) |
| Waiting | Stock updates not applied yet. Click the number to see those offers. |
| Needs a fix | Failed, rejected and orphaned offers, each counted once, in red. Click the number to see them. |
| Not linked | Offers with no PIM product. Only on wider windows. |
| Orders | N need attention, a link to those orders, when some of the account's orders need a person |
| Last sent | When the marketplace last accepted a stock update for the account, or never. Only on wider windows. |
Click a row to open the account. In the table, J and K move down and up the rows and Enter opens the account.
One status word instead of three badges
Each account used to show three badges: its mode (Preview or Live), its state (Active or Paused) and its health. The Status column puts them into the one word that answers is this account sending?:
| Status | When |
|---|---|
| Sending | Live, active and healthy (a degraded account still sends) |
| Preview | In Preview: everything is calculated, nothing is sent |
| Paused | Paused: nothing is imported, recalculated or sent |
| Suspended | The marketplace refused the connection: all work stopped |
When two apply, the one to deal with first wins: Suspended before Paused, Paused before Preview. An account that is both paused and in Preview reads Paused; its line in Needs your attention says so.
Take eMAG BG in the picture: Preview, 454 waiting, 27 % in sync and Last sent: never. Stock Sync worked out 454 stock updates but, in Preview, sends none. Going Live would send them. See Preview and Live. Compare Fashion Days BG: Suspended, with Last sent: 33 minutes ago: it was Live, but the marketplace refused its credentials (eMAG offer/save answered 401: Invalid vendor credentials), so nothing has gone out since and its 88 updates wait. It needs Bring back a suspended account.
Throughput
The chart shows what the sync did over time.
| Switch | What it shows |
|---|---|
| Stock | Stock updates Sent (green), Rejected (pale red) and Failed (red), stacked on each other |
| Catalog | PIM products Read and Changed by the PIM readings |
| 24h | The last 24 hours, one point per hour |
| 7d | The last 7 days, one point per day |
| 30d | The last 30 days, one point per day |
Your browser remembers the switches you chose. The line of totals under the title sums up the whole range and doubles as the legend; then comes how many runs there were, with the failed ones in red. Hover over the chart for one hour or day; the last one is still running, so it is marked (so far). On 7d and 30d the days are counted in UTC and say so, which means a day starts at 03:00 Romanian time in summer. 24h follows live updates with the rest of the page; 7d and 30d refresh once a minute.
How to read it: an example
With Stock and 24h chosen, the totals read 5,209 sent · 81 rejected · 37 failed · 166 runs · 2 failed. That tells you:
- Over the last 24 hours, 5,209 stock updates reached the marketplaces. That is the green area.
- The green area rises in the morning, peaks around 400 updates an hour during the day and falls at night. That is the normal shape: stock moves when people buy and the warehouse works.
- Around 04:00 a thin red band appears on top of the green. For about an hour some updates were rejected or failed, and two of the 166 runs failed. Needs your attention and Activity → Sync runs say which account and why.
- After that the green goes on without red: sending recovered by itself.
With Catalog and 7d chosen, the same chart shows the PIM side of the week:
Here the readings looked at 642,092 products over the week, and 32,362 of them had a change. The changed line stays low and steady: that is normal. A day where the read area drops to nothing means the PIM was not read that day. A flat line at 0 with "No sync runs in this range." means nothing ran in that period: on a working installation that is a warning sign; on a brand-new one it is expected.
Offer health
Every offer of every account, paused ones included, by where it stands: one bar, then a line per status with its count and its share. Each line is a link that opens those offers, and hovering it tells you what the status means.
| Line | Colour | Opens |
|---|---|---|
| In sync | Green | Offers filtered to In sync |
| Waiting to send | Amber | Offers on the Waiting view |
| Rejected | Pale red | Offers filtered to Rejected |
| Failed | Red | Offers filtered to Failed |
| Not linked | Grey | Offers on the Not linked view |
Why can Offers in sync say 92 % while In sync here is 89 %? This card's share is of all offers, not linked ones included; the tile's share is of linked offers on accounts that are not paused. Both are right; they answer different questions.
Waiting to send here also counts offers that are Sent, awaiting confirmation (only ABOUT YOU has those): in both, the marketplace has not applied the number yet. The not linked share is normal: those are offers on the marketplace without a PIM product. Stock Sync leaves them alone. See Matching offers to products.
Read PIM now
Read PIM now, at the top of the page and on the PIM rows of Needs your attention, asks for a PIM reading at once. No confirmation is asked.
The message reads "A PIM reading was requested. PIM data updates when it finishes, usually within a minute." The reading then shows in Happening now and under Activity → Sync runs, and PIM data drops to a few minutes. Clicking twice in a row does not start two readings. See Read the catalog again now.
Live updates
The Live pill at the top right of every page says whether changes are being pushed to your screen (see The Live pill):
- Live — every change arrives as it happens. The tiles, the lists and the chart follow by themselves; as a safety net the page also reads everything again once a minute.
- Paused — you paused live updates to look at something without it moving. Nothing is lost: resume and the page catches up.
- Connecting… or Not live — the live connection is not there; the page then reads its figures every 15 seconds instead.
If the connection drops after it worked, a banner under the top bar says Connection lost at …; you are looking at what was loaded, and the page catches up by itself once the connection is back. If a refresh fails, the page keeps the last figures and a notice says "Could not refresh. Showing the last loaded data."
A brand-new installation
Before any account is added, the Overview is mostly empty.
- Offers in sync shows — because there are no linked offers yet, and No linked offers yet.
- PIM data is read from the start, even with no accounts, so it shows a recent reading (< 1 min ago in the picture). The first reading sees and changes every product (48210 seen · 48210 changed under Happening now), because Stock Sync meets them all for the first time; later ones see only what changed.
- Accounts says No channel accounts yet., and the sidebar No accounts yet. with a New account link. The first step is to add one: Accounts in the sidebar, then New account (see Add a marketplace account).
- Needs your attention says All clear, and Offer health No offers yet.
Healthy or worrying?
| Figure | A healthy morning | Worth a closer look |
|---|---|---|
| Offers in sync | Green, 99 % or more | Amber or red, or falling |
| Waiting to send | Small, and going down | Large and not falling for 15 minutes on an account that is Sending, or many held |
| Needs a fix | 0, or a handful of rejected offers you already know about (for example a campaign) | Failed offers, or many new rejections |
| Orders to check | 0 | Any order, or an oldest age that keeps growing |
| PIM data | Green, under 20 minutes | Amber (a PIM reading was missed) or red (the PIM is not being read) |
| Needs your attention | All clear, or only blue and amber rows you understand | Any red row |
| Throughput | Green hills during the day, low at night, little or no red | A flat line during working hours, or a thick red band |
| Sidebar | No tags beside the accounts | A SUSPENDED tag, or a red dot on a folded group |
Good to know
- A viewer sees every figure, every list and every link, but not Read PIM now nor the fix buttons that change something (Recover, Retry failed, Retry all failed, Edit connection).
- Every tile, row and status explains itself on hover. Legend at the top lists every account and offer status with what to do.
- On a narrow window the tiles wrap onto two or three rows and the less important columns of the accounts table hide; their information stays in the tooltips and on the account.