Glossary

Every word Stock Sync and this guide use with a special meaning, in alphabetical order. Words in bold are the screen's own labels.

A

ABOUT YOU — A marketplace Stock Sync sends stock to, with a connector of its own. Its offers are linked to PIM by SKU, and it confirms a stock update a moment after accepting it. See Matching offers to products and Sending stock to the marketplace.

Account (marketplace account, channel account) — One seller account on one marketplace, for example eMAG Romania or Fashion Days Bulgaria. Each has its own connection, settings, mode, state and health, summed up in its account status, and its own workspace. See Accounts and Account workspace.

Account badge — The small coloured box with an account's initials (ER for eMAG Romania, ER2 for eMAG Romania Wh 2), shown wherever the account appears. Its colour is never red, amber or green. An operator can change it in Settings → Appearance. See Every status explained.

Account status — One word saying whether an account is sending: Sending, Preview, Paused or Suspended. It sums up the publish mode, the state and the health, and names the one to deal with first. See Every status explained.

Activity — Two things. The main menu's page listing everything Stock Sync is doing, in three tabs: Live feed, Sync runs and Outbox (see Activity). And an account's Activity tab, listing what people did on that account (with their e-mail address) and what the system did (see Every status explained).

Active — The account state in which Stock Sync imports, recalculates and (in Live) sends. The opposite of Paused. See Account health and pausing.

API address — The internet address Stock Sync uses to talk to the marketplace for one account, for example the eMAG Romania or Fashion Days Romania address. It decides which marketplace the account is. See Account settings: Connection.

API key — The one credential of an ABOUT YOU account, made by an Admin in the ABOUT YOU Seller Center (Settings → API Keys) and shown there once. It decides which ABOUT YOU shop, real or sandbox, Stock Sync writes to, so it can be changed only while the account is paused or in Preview. Stored encrypted, never shown again. See Enter or change credentials.

API user and API password — The credentials the marketplace gave the seller account for automatic access. The password is stored encrypted and never shown again. See Enter or change credentials.

Appearance — The section of an account's Settings tab where an operator can change the account's badge: its initials and its colour. See Account settings.

Available (stock) — PIM's figure for units that can be sold now. This is what Stock Sync publishes. See How the quantity is calculated.

B

Barcode (EAN) — The product's barcode, taken from the linked PIM product, shown and searchable in the offer list and in Search or jump to (so a not-linked or orphaned offer has none). Never used to link offers to products. See Matching offers to products.

Breadcrumb — The path at the top of a page, such as Accounts › eMAG BG › Offers. Click a part of it to go back up.

Break-glass — An emergency sign-in for the technical team on the development site only, used when Microsoft sign-in is broken. It lasts one hour. See Signing in.

Bulk actions — Buttons that act on several rows at once, on the bar that appears at the bottom of a list while rows are ticked: Resync stock, Retry failed and Export on Offers; Retry and Mark resolved on Orders; Pause, Resume, Import offers and Recalculate on Accounts; Release on the Outbox. Operators only (Export too for viewers). See Offers.

C

Campaign lock — A marketplace refusal because the offer is in a promotion whose stock cannot change. The offer shows Rejected; Stock Sync tries again every 6 hours for up to 14 days. See Sending stock to the marketplace.

Cancel at the marketplace by hand — The reason an order needs attention when Odoo gave up items and Stock Sync cannot cancel them at the marketplace itself (eMAG and Fashion Days). You cancel them there, then press Mark resolved. See When Odoo cancels.

Cancel failed — The reason an order needs attention when a cancellation asked from Stock Sync could not be finished, at ABOUT YOU or in Odoo. Retry tries the cancellation again from where it stopped. See Cancel an order.

Cancel order (cancellation) — Cancelling an ABOUT YOU order, or some of its open lines, from its side panel or page, with a reason. Stock Sync cancels the items at ABOUT YOU, which tells the customer, and in Odoo, which frees the reserved stock. Operators only, Live accounts only. See Cancel an order.

Cancelled (order) — The order state in which every line of the order was cancelled from Stock Sync. Different from Cancelled before import, which the marketplace decided before the order reached Odoo. See Every status explained.

Catalog — Stock Sync's copy of every PIM product: name, brand, stock, lead time, SKU, size and barcodes. See Reading the catalog from the PIM.

Catalog freshness — The former name of the PIM data tile. See PIM data.

Connection — Everything Stock Sync needs to reach the marketplace for one account: API address, API user, API password, warehouse id and requests per second. It is the first section of an account's Settings tab. See Account settings: Connection.

Connector — The part of Stock Sync that knows how to talk to one kind of marketplace. Today there are two: eMAG / Fashion Days and ABOUT YOU. In New account you pick the marketplace site, and the connector comes with it. See New account.

Credentials — The API user and password of an account. The screens show only whether they are set and when they changed. See Enter or change credentials.

D

Degraded — An account health meaning "working, but with a problem". Nothing sets it automatically in the current version. See Every status explained.

Drift — When the marketplace shows a different number from what Stock Sync last sent, usually because customer orders lowered it. The daily offer import finds it and sends the right number again. See When things happen.

E

Edit connection — The button that opens an account's Settings → Connection (in the More menu, a suspended account's banner, the Summary's Connection card, the Overview's suspended-account row and the Accounts row menu). It used to be a page of its own. See Account settings.

Eligible — Whether an offer's lead time is within the account's lead-time limit. A not eligible offer is published as 0. See How the quantity is calculated.

eMAG / Fashion Days — The marketplaces Stock Sync sends stock to. Fashion Days uses the same system as eMAG, so one connector serves both. See What Stock Sync does.

Ended on the marketplace — The offer has reached its end of life on the marketplace. Stock Sync sends it nothing more. See Every status explained.

F

Failed (offer) — Sending kept failing with temporary errors and Stock Sync gave up after 8 attempts, about an hour. Fixed with Retry failed. See Resend stock for some offers.

Failed (run) — A sync run that stopped with an error. See Activity → Sync runs.

Filter chip — A button above a list that narrows it, for example Account, Status or Reason. It shows what is chosen; open it for a list of options, each with its count and what it means. Clear filters removes them all. See Offers.

Full PIM check — The nightly run (by default at 02:17, Romanian time) that reads every PIM product and finds removed ones. It refuses to remove more than 5 % of products in one night. See Reading the catalog from the PIM.

G

Gaia (Gaia Suite) — The tool that today collects the marketplace orders into a file that staff upload into Odoo. Stock Sync takes this over for ABOUT YOU, one step at a time; in Preview it compares its orders with the ones Gaia's upload created. See How orders reach Odoo.

Given up — Units Odoo will not send: ordered, minus delivered, minus still on an open delivery, counted per product. A unit waiting in a backorder is not given up. When Odoo has given units up for 30 minutes, Stock Sync cancels the matching items at the marketplace, or, where it cannot, asks you to do it by hand (Cancel at the marketplace by hand). See When Odoo cancels.

Go Live — Switching an account from Preview to Live, confirmed by typing the account's name. The button is in the status banner of an account in Preview. See Go from Preview to Live.

H

Happening now — The Overview's list of the newest events of every account, pushed as they happen. See Overview.

Health — Whether the marketplace accepts an account's connection: Healthy or Suspended (a third value, Degraded, is not used today). See Account health and pausing.

I

Imported — The order state in which the order is in Odoo, confirmed, with its stock reserved. See Every status explained.

Import offers (offer import) — Reading every offer of one account from the marketplace: new offers, their stock and their state. Runs daily (by default at 04:41, Romanian time), and on request. See Activity → Sync runs.

In sync — The marketplace shows the number Stock Sync wants. See Every status explained.

L

Last problem — The latest error or refusal for an offer, with the marketplace's own words. See Offer page.

Lead time — How many days a product takes before it can ship, from PIM's Lead Time attribute or from the product's suppliers. See How the quantity is calculated.

Lead-time limit — An account setting (Settings → Stock rules): offers whose lead time is longer are published as 0. Empty means no limit. See Change the lead-time limit.

Legend — The button at the top of every list that explains every colour and status on the page, and what to do about each. See Every status explained.

Line status — What the marketplace says about one line of an order: Open, Shipped, Cancelled or Returned. Only an open line can be cancelled. See Every status explained.

Link status — Whether an offer is matched to a PIM product: Linked, Not linked or Orphaned. Not linked and Orphaned show as the row's status in the Offers list. See Every status explained.

Linked — An offer whose marketplace id is a PIM product id that exists in PIM (for ABOUT YOU, a SKU that exactly one PIM product has). Only linked offers get their stock from PIM; orphaned offers get 0, and not-linked offers get nothing. See Matching offers to products.

Live — The publish mode in which stock is actually sent to the marketplace. See Preview and Live.

Live feed — The first tab of Activity: every change across every account, as it happens, with filters by kind and account. See Activity.

Live updates — Stock Sync pushing every change to the open pages as it happens, so they never need reloading. The Live pill at the top right shows whether it works and lets you pause it. Without it, pages refresh every 15 seconds. See The Live pill.

M

Mark resolved — Closing an order that needs attention as handled by hand, with a note. Also for several orders at once. See An order needs attention.

Mark shipped — An operator's button on an order of an account that ships from Stock Sync: Stock Sync checks Odoo now instead of within 5 minutes and tells the marketplace if Odoo has everything. See Ship an order.

Marketplace shows — The stock the marketplace reported at the last offer import. See Offer page.

Marketplace says — The Offers filter for the marketplace's validation reasons, such as Blocked or Rejected brand. Some stop stock. See Every status explained.

Message queue (RabbitMQ, broker) — The internal system that passes work between the parts of Stock Sync. While it is down, most actions are refused with "Nothing was changed …". See Messages and what they mean.

Mode — See Publish mode.

N

Needs attention — The order state in which Stock Sync did not guess and a person has to look; the reason says why. It is also the first quick view of Orders. See An order needs attention.

Needs a fix — Offers a person has to act on: Failed, Rejected or Orphaned. A tile on the Overview, a quick view of Offers, and a column of the accounts tables. See Offers.

Needs your attention — The Overview's list of problems, one row per kind, most serious first, each with its fix on the row. See Overview.

New account — The four-step form (Marketplace, Connection, Stock rules, Review) that adds a marketplace account, in Preview. Opened from the Accounts page, the + beside Accounts in the sidebar, or Ctrl K. See New account.

Not linked — An offer whose marketplace id is not a PIM product id (for ABOUT YOU, a SKU that no PIM product has, or that two share). Stock Sync never touches its stock. See Matching offers to products.

Not moving — An open order that has not changed for 24 weekday hours; a quick view of Orders, a row of the Overview's Needs your attention and an alert in the Teams Operations channel. Each says where the order is stuck: Waiting in Needs attention, A cancellation is not finished, Shipped in Odoo, not yet confirmed by the marketplace or Imported, not shipped. See Orders: Not moving.

Not selling — An Offers quick view: linked offers that sell nothing right now, because they are not eligible, ended or switched off on the marketplace, or withheld by its validation. See Offers.

O

Offer — A product listed for sale on one marketplace account. One PIM product (one SKU in one size) can be an offer on several accounts. See Offers.

Offer id — The offer's number on the marketplace. For eMAG and Fashion Days offers it is the PIM product id; for ABOUT YOU offers it is the SKU. See Matching offers to products.

Odoo — The company's ERP, where sale orders are made and stock is reserved. Stock Sync writes marketplace orders into it, using the connection in Settings → Odoo connection.

On hand (stock) — PIM's figure for units physically in the warehouse, including pieces reserved for other orders. Shown for information; Stock Sync never publishes it. See How the quantity is calculated.

Open in ABOUT YOU, Open in Odoo, Open seller centre, Open Odoo — Links from Stock Sync to the same order, product or account in the other applications, each opening in a new tab: the order or product in ABOUT YOU's Seller Center, the sale order or product in Odoo, the Seller Center's home page, and Odoo itself. Everyone sees them, viewers included: they only open pages. A link whose address is not known shows the plain value instead. See Order page.

Open full page — In a side panel, the button that opens the same offer or order on its own page, whose address can be shared. See Offers.

Open in PIM — The link from an offer that is linked to a PIM product to that product's page in PIM, on the offer's side panel and page and in the row's ⋯ menu. It opens in a new tab. An offer that is not linked has none. See Offer page.

Operations channel — The Microsoft Teams channel where operators get the alerts that need them, Monday to Friday 08:00–18:00. The technical team has its own Technical channel. See Alerts in Teams.

Operator — The role that can change things. See Who can do what.

Order — One customer order from a marketplace (for now ABOUT YOU), with its lines, state and reason. Its reference is the marketplace's order number, which Odoo shows as the customer reference. See Orders.

Orders mode — Per ABOUT YOU account: Off, Preview or Live, set in Settings → Orders → Odoo. In Live, Stock Sync creates and confirms its orders in Odoo. See Account settings: Orders → Odoo.

Orphaned — An offer that was linked but whose PIM product was removed. Its stock is set to 0. See Matching offers to products.

Outbox — Where Stock Sync writes every change before handing it to the message queue, and the tab of Activity that lists the messages it had to set aside. See Activity → Outbox.

P

Pause / Paused — Switching an account off on purpose: no offer imports and nothing sent until it is resumed. Stock changes from the PIM are still worked out and wait as Waiting to send. Also an account status word. See Pause and resume an account.

Pause live updates — Freezing every screen while you work; nothing is lost, and Resume live updates catches up. In the Live pill, Settings → Your preferences and Ctrl K. See The Live pill.

Pending updates — The former name of the Waiting to send tile. See Waiting to send.

PIM — The product information system that holds every product, its stock and its lead time. Stock Sync only reads from it. See Reading the catalog from the PIM.

PIM data — The Overview tile saying how long ago PIM was last read successfully. Amber after 20 minutes, red after 35. See Every status explained.

PIM product id — The number PIM gives each product. eMAG and Fashion Days offers are linked by this number only; ABOUT YOU offers are linked by SKU. See Matching offers to products.

PIM reading (catalog poll) — The run every 15 minutes that reads the PIM products changed since the last reading. Read PIM now asks for one at once. See Read the catalog again now.

Preview — The publish mode in which everything is calculated but nothing is sent. Every new account starts here. Also an account status word. See Preview and Live.

Previewed — The order state in which the order was worked out and compared with Gaia's, with nothing written to Odoo. See Every status explained.

Publish mode — Preview or Live. Part of the account status; switched with Go Live and Back to Preview. See Preview and Live.

Published — The last number the marketplace accepted for an offer, and when (the Sent step of the stock path). See Offer page.

Q

Quick view — One of the tabs above a list, each answering a common question with its count: on Offers All, Needs a fix, Waiting, Not linked and Not selling; on Orders Needs attention, Not moving, Waiting for Odoo, Previewed, Imported and All. See Offers.

R

Read PIM now — Asking for a PIM reading straight away, from the Overview, Activity or Ctrl K. Formerly Poll catalog now. See Read the catalog again now.

Recalculate (recalculation) — Working out the stock to publish again for every offer of an account, from current PIM data. In the account's More menu and on the Accounts page. See Account workspace.

Recover — Asking the marketplace whether it accepts a suspended account again; if yes, the account is healthy again. See Bring back a suspended account.

Rejected — The marketplace refused an update for a business reason: campaign lock, offer not found or validation. See Find out why a stock number is wrong.

Release — Putting a set-aside outbox message back to be sent. See Deal with set-aside messages.

Request budget (requests per second) — How many calls per second Stock Sync makes to the marketplace for one account. eMAG allows 3; Stock Sync uses 2 by default. See Sending stock to the marketplace.

Resume — Switching a paused account back on. Its offers are imported again and waiting stock is sent (in Live). See Pause and resume an account.

Resync — Sending an offer's stock again even if it looks in sync. Resync stock does it for the ticked offers (any number), or for every offer matching the filters (up to 5,000). See Resend stock for some offers.

Retry (of an order) — Putting an order that needs attention back in the queue (only when it is not in Odoo yet and its reason is not Unreadable or Not supported) to be tried again now. For Cancel failed it tries the cancellation again instead, and for Shipping data missing in Odoo and Marketplace refused the shipment it reads Odoo again and sends the shipment, whether the order is in Odoo or not. See An order needs attention.

Retry failed — Putting every Failed offer (of every account, of the filtered accounts, or of the selection) back to be sent. See Resend stock for some offers.

Return tracking number — The tracking number of the return parcel, which ABOUT YOU needs to mark an order shipped. Written in Odoo as a note on the sale order or the delivery: Return Tracking number: …. See Ship an order.

S

Search or jump to — The search box opened with Ctrl K (or the box at the top of the sidebar): any page, account, offer, order or action. See Search or jump to.

Sending — The account status word for an account that is Live, active and healthy: stock changes reach the marketplace within seconds. See Every status explained.

Sending round — A run that sends waiting stock updates to one account, up to 50 offers per call. See Sending stock to the marketplace.

Sent, awaiting confirmation — An offer sync status: the number was sent and the marketplace has not said yet whether it applied it. Only ABOUT YOU offers have it. Counted with Waiting to send on the Overview. See Every status explained.

Session — Your sign-in. It lasts 8 hours. See Signing in.

Set aside — An outbox message the message queue kept refusing. It never moves on its own; an operator releases it once the cause is fixed. See Activity → Outbox.

Settings — Two places. The main menu's Settings: the Odoo connection, your preferences, and people and roles (see Settings). And an account's Settings tab: Connection, Stock rules, Orders → Odoo, Appearance and Pause (see Account settings).

Ship orders — The setting of an account (Off, Preview, Live) that says whether Stock Sync tells the marketplace when its orders ship. See Account settings: Ship orders.

Shipped (order) — The order state in which every line not cancelled is shipped at the marketplace, told by Stock Sync or marked by hand. See Ship an order.

Shipping — The section of an order's page with one row per delivery validated in Odoo and what the marketplace was told of it. See Order page: Shipping.

Side panel — The panel that opens beside the Offers or Orders list when you click a row, with everything about it; J and K move to the next and previous row. See Offers.

SKU — The product's stock-keeping code, taken from the linked PIM product, shown and searchable. One PIM product is one SKU in one size. ABOUT YOU knows its offers by this code (sometimes with the size added after _), so it links its offers to PIM by it. See Offers.

State — Whether an account is Active or Paused. Part of the account status. See Every status explained.

Status banner — The coloured strip under an account's name in its workspace, saying what the account is doing in one sentence and holding the one action it needs. See Account workspace.

Stock setting — There is none: every account publishes the PIM's available stock. See How the quantity is calculated.

Stock to publish — The number Stock Sync wants the marketplace to show for an offer, after the account's rules. See How the quantity is calculated.

Stopped — A run cut short by a restart of the system. Not an error. See Activity → Sync runs.

Suspended — The account health in which Stock Sync stops all work with the marketplace, because the credentials were refused or the connection cannot be used. Also an account status word. See Bring back a suspended account.

Sync history — The former name of Activity → Sync runs. See Sync runs.

Sync runs — The tab of Activity listing every run: PIM readings, full checks, offer imports, sending rounds and recalculations. Routine readings that changed nothing fold into one line. See Activity → Sync runs.

Sync status — Where a linked offer stands in sending: In sync, Waiting to send, Sent, awaiting confirmation (ABOUT YOU only), Rejected or Failed. See Every status explained.

T

Test connection — In New account, asking the marketplace whether it accepts the credentials typed, without saving anything. See New account.

Tracking number — The carrier's number of a parcel. Stock Sync reads it from the Tracking Reference of the order's delivery in Odoo, or from the sale order's Tracking Nr. when the delivery has none and the order went out in one delivery, and sends it to the marketplace. See Ship an order.

V

Viewer — The read-only role. See Who can do what.

VPN — The company's private network connection. Stock Sync can only be reached through it. See Signing in.

W

Waiting to send — An offer whose new number is waiting to be sent or is being retried; also the Overview tile counting such offers (with Sent, awaiting confirmation) on accounts that are not paused. See Every status explained.

Warehouse id — The marketplace's number for the seller's warehouse whose stock is set. Usually 1. See Account settings: Connection.

Weekday hours — Hours counted from Monday to Friday only (Romanian time): Saturday and Sunday do not count, public holidays do. An order imported on Friday at 15:00 has waited 24 weekday hours on Monday at 15:00. Used by Not moving, the No new orders alert and the orders dashboard.

Workspace (account workspace) — An account's own page: header, status banner, and the tabs Summary, Offers, Orders, Activity and Settings. See Account workspace.